Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, request services, or contact us. This may include:

• Name and contact information (email address, phone number)
• Company information and business details
• Project specifications and requirements
• Payment and billing information
• Communications with our team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Develop custom automation solutions for your business
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Communicate about services, features, and promotional offers

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety, or that of others
• With trusted service providers who assist in our operations (under strict confidentiality agreements)

Facebook and Meta Platform Data

When you connect your Facebook account to our Facebook advertising automation service, you choose which permissions to grant on Facebook's consent screen. Depending on those permissions we receive and process:

• Your Facebook user ID and name, and the access token issued to our app;
• The ad accounts, business portfolios and Pages you can access, with their IDs, names, statuses and settings;
• Advertising data of those accounts: campaigns, ad sets, ads, budgets, spend, and performance metrics;
• Page content and engagement data of Pages you connect, to the extent you grant Page permissions.

How we use it:

• Only to provide the features you use inside our service: spend and performance reporting, campaign and budget management, and Page management for the accounts you connected;
• We do not sell Meta Platform data, do not use it for advertising or profiling, do not share it with data brokers, and do not use it to train AI models;
• We share it only with infrastructure providers that host the service on our behalf, and when required by law.

Access tokens are stored encrypted and are used only on the servers of our service. We keep Meta Platform data while your account is connected and delete it after you disconnect or request deletion, as described below.

Disconnecting and deleting: you can remove our app at any time in Facebook (Settings & privacy, Settings, Business Integrations, remove FlowleafConnect). You can also request deletion of all data we hold about you by following the instructions on our Data Deletion page. We delete it within 30 days. Facebook data may also be governed by Meta's own Privacy Policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize your information.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Objection to processing of your information
• Data portability
• Withdrawal of consent

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to analyze trends, administer the website, track users' movements, and gather demographic information. You can control cookie preferences through your browser settings.

8. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: art.ajayan@flowleafai.com